Frequently Asked Questions

General Questions

WHAT SPECIAL SOFTWARE DO I NEED TO PLAY THE VIDEOS?

Live streams and on-demand videos are designed to work inside modern web browsers. Whichever browser you prefer, please use the most up-to-date version available to ensure that everything on the site works smoothly

Try watching this video. If you can watch this video then you can watch a live stream:

DO I NEED A FAST INTERNET CONNECTION?

Most residential cable and DSL connections should be more than adequate. We recommend viewing from a wired connection with a download bandwidth of at least 700Kbps. To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on WiFi and mobile internet), so running 3 tests is recommended.

WHAT IS THE CURRENCY USED FOR ALL TRANSACTIONS?

Unless otherwise indicated, all purchases will be in Australian dollars: AUD

WILL THIS WORK ON MOBILE DEVICES?

All online content including live, on-demand video and audio is compatible across most mobile devices. If the content is downloaded then you will need to use a desktop computer to download the file then transfer to your mobile device. For iOS devices this is a security feature imposed by Apple and it is recommended to use iTunes to transfer the file to your device.

ARE THE TRANSACTIONS SECURE?

All transactions take place using an encrypted connection between your browser and the payment gateway. This encryption is carried out using information using secure socket layer technology (SSL). The payment gateway provider used will either be Eway (eway.com.au) or PayPal (paypal.com).